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演講人簡介：Dr. Shang is Area Director of Decisions, Operations, and Information Technology Interest Group in the Joseph M. Katz Graduate School of Business, University of Pittsburgh. Her current research emphasizes six areas: (1) The planning, scheduling and control of systems in supply chain and service organizations. She develops theoretical and heuristic approaches to improve the productivity and quality of business decision and process, and to address corporate social responsibility; (2) Pricing and Revenue Management. She works on pricing, product bundling, e-commerce, and online market structure; (3) Business Analytics. She explores large data sizes, huge noise, and predicts rare events; (4) Healthcare management. She addresses the inefficiency and excessive cost issues in the US healthcare system. She also examines hospital overcrowding issues and develops coordination mechanism for various departments within the hospital. (5) The multi-criteria decision makingCan inter-discipline focus on operations, marketing, finance and MIS interactions. She applies Data Envelopment Analysis (DEA) technique to measure the relative efficiency of operating units with similar goals and objectives. Analytic Network Process (ANP) and other Multi-Criteria Decision Making (MCDM) tools are employed to make decisions under complicated business environment; (6) Design and evaluate integrated business systems. Given the importance of technology, Dr. Shang emphasizes the innovative use of information technology in the value chain management.

 Her has published over 60 refereed articles in top-tier journals including Management Science, Production and Operations Management, Marketing Science, Information Sciences, OMEGA, Journal of Marketing, Decision Support Systems, Decision Support Systems, EJOR, IJPE, IJPR. She is engaged as a Hwang Shan Scholar of HeFei University of Technology.